Information Officer and contact particulars
Dr Therry Martins · paia@masstrail.co.za · +27 78 716 0366 · Helderkruin, Gauteng, South Africa 1724.
1. Before submitting
Describe the record or relevant part precisely enough to locate it, identify the right you seek to exercise or protect, explain why the record is required for that right, state the preferred form of access and provide a safe reply channel.
2. Form and identity
A formal request uses the Information Regulator’s current prescribed Form 2. Proof of identity—and authority when acting for someone else—must be supplied through the secure method provided. The Information Regulator’s PAIA page provides the guide and current forms.
3. Records and responsible bodies
MassTrail records include corporate, contract, finance, personnel, supplier, product, security, privacy, device, support and evidence-service records. Customer programme evidence may be controlled by the relevant customer and protected by confidentiality, POPIA or another PAIA ground; it is not automatically available merely because MassTrail processes it.
4. Fees, decision and access
Applicable prescribed request or access fees, identity checks and statutory timeframes apply. The response will communicate a grant, severance or refusal with the applicable reasons and complaint/court route. A requester may complain to the Information Regulator within the applicable period.
5. Informal questions and privacy rights
For a general question, use the privacy and access route. POPIA requests concerning your personal information may also be sent to privacy@masstrail.co.za.